If you cannot find the relevant information within our FAQ please contact our Customer Services team.

What can Drive Assist do for me?

Who will pay for the replacement vehicle?

Do I need to contact my insurance company?

How many accidents does Drive Assist deal with?

What details do I need to supply Drive Assist in order to claim?

How do I know if my vehicle is undriveable?

What if my vehicle is undriveable or a write off?

What if my vehicle is still driveable?

What replacement vehicle will I get?

How long can I keep the replacement vehicle?

What do I do when the replacement vehicle arrives?

How do I terminate the replacement vehicle?

Will I have to pay my policy excess?

What if my passengers or I were injured?

What can Drive Assist do for me?

Drive Assist aim to provide you with a replacement vehicle and deal with any other losses you have incurred. If you are third party fire and theft insured Drive Assist may be able to offer you our Repair Assist Solution, which means we will arrange for your vehicle to be repaired immediately.

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Who will pay for the replacement vehicle?

If a vehicle is supplied to you it will be on a credit hire basis, Drive Assist will recover these costs from the responsible drivers insurance company on your behalf.

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Do I need to contact my insurance company?

Yes, you will need to report the accident to your insurance company, however once you have done this Drive Assist will liase with all other parties on your behalf.

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How many accidents does Drive Assist deal with?

We assist over 15,000 motorists a month who have had accidents similar to yours.

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What details do I need to supply Drive Assist in order to claim?

In order to make a claim we will need your personal details an explanation of what happened in the accident and the responsible drivers details. To make a claim please contact our customer services team now on 08448 004 004.

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How do I know if my vehicle is undriveable?

Your vehicle maybe undriveable if the doors will not open or close, if windows are smashed, if the central locking does not work, if there is damage to the steering, wheels or radiator. If you are still unsure whether your vehicle is undriveable please seek professional advise from a qualified vehicle repairer.

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What if my vehicle is undriveable or a write off?

If your vehicle is undriveable or has been declared a write off, please call Drive Assist immediately so that we can attempt to provide you with a replacement vehicle.

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What if my vehicle is still driveable?

In order for us to try and book you a replacement vehicle we will need you to find out the date that your vehicle is being repaired.

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What replacement vehicle will I get?

We aim to give you a replacement vehicle appropriate to your needs so that you are not inconvenienced in any way.

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How long can I keep the replacement vehicle?

If your vehicle is repairable you can keep the replacement vehicle until yours has been repaired. If your vehicle is a write off you can keep the vehicle for up to 7 days after you receive the settlement cheque, providing there are no unnecessary delays.

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What do I do when the replacement vehicle arrives?

As the policyholder you must be there to sign for the delivery of the vehicle. You will need to show the delivery driver the driving licenses of the two people that intend to use the vehicle. If you hold a new style-driving license you will need to show the card as well as the paper work.

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How do I terminate the replacement vehicle?

It is your responsibility to contact Drive Assist as soon as your vehicle has been repaired. You can arrange for your vehicle to be collected from any address in the UK, we recommend that you have the vehicle collected from a home or work address rather than from the repairing garage. Drive Assist will then make arrangements to collect the vehicle from the specified address and the replacement vehicle will be terminated.

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Will I have to pay my policy excess?

Yes you will have to pay for your policy excess if you are claiming under your own insurance policy. The repairing garage will issue you a policy excess receipt, please make sure you keep this so that Drive Assist can recover the costs back for you.

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What if my passengers or I were injured?

If you or your passengers suffered an injury as a result of the accident you are legally entitled to claim compensation, please contact Drive Assist for guidance and advice.

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